AKIPRESS.COM - Head of the Governor's Office of Ulaanbaatar I. Baatarkhuu met with the representatives of the South Korean Dasan Call Center 120 led by General Director Lee Lee-jae, gogo.mn reports.

The parties discussed the future cooperation. The center operates in Seoul, the Republic of Korea, with the aim of providing public services, complaint resolution, and information to the citizens promptly and meeting the satisfaction of the citizens.

The Integrated Service Center under the Governor's Office was established in the large densely populated districts of Ulaanbaatar in 2016. Currently, government services, complaints, and inquiries are received and informed by phone number 1800-1200, operating in six sectors.

"We integrated 53 government organizations that were providing services in 73 different locations and reduced the stages of government services. Applications and complaints are resolved in a short period of time, and public services provided to citizens are made quick, efficient and accessible, and as a result, an integrated system for monitoring the solutions of public services has been created," head of the Governor's Office I. Baatarkhuu said at the beginning of the meeting.

I. Baatarkhuu emphasized the need to transfer the operation of the Integrated Service Center to the operator system and bring it to a new level of development in future. The possibilities of introducing Dasan Call Center 120's experience and technology in Ulaanbaatar and cooperating in the field of strengthening personnel working in the Integrated Service Center are being considered.

"Currently, we have divided complaints and requests from citizens into more than 10,000 groups and created a database. Since we're not able to receive 100% of calls from citizens, we are focusing on introducing artificial intelligence-based answering machines," General Director of the South Korean Dasan Call Center 120 Lee Lee-jae noted.

The General Director expressed readiness to cooperate with the Governor's Office in this direction. He added that the call center prepared a manual on how to communicate with some difficult customers and could provide support in creating a database.